Support
We're a small team and we read every email.
Email: info@nerrdalerrt.com
We usually reply within two business days.
Common requests
- Report a photo, pin or username: email us the pin or profile name and what's wrong. We review reports of offensive content first.
- Delete your account: see how to delete your account.
- Copyright or trademark complaint: see Legal & DMCA.
- Subscriptions and refunds: purchases are handled by Apple or Google. Manage or cancel a subscription in your device's account settings, and request refunds from the store you bought through.
Questions
I didn't get my sign-in code
Check your spam or promotions folder for an email from info@nerrdalerrt.com. Codes expire after a short time, so request a new one if it's been a while.
A pin's details are wrong
Email us the pin's name and what should change. If you can, include a photo of the back or the backing card that shows the correct information.
Why does a pin say "not enough data"?
Pintrove only shows a value when there are enough real sales or listings behind it. We'd rather show nothing than a guess.
Is Gatecheck's forecast guaranteed?
No. It's an estimate based on past wait times. Parks change hours and close rides, so check the park's official app on the day.